FAQ

1. How can I open an account?

All new accounts are opened on a COD basis, most new clients use a credit card for the rental and the replacement costs. The client is responsible for all rental, shipping and replacement costs of the gear rented. A certificate of insurance, a bank certified check (given during banking hours), cash or an authorization against a credit card can be provided to cover replacement costs. All rental costs and replacement costs must be taken care of prior to the commencement of the rental.

2. How do I establish a billable account?

Please call the office for more details.

3. What about shipping?

We are prepared to arrange shipping of almost any piece of equipment with transportation charged at cost. We use numerous shipping companies both local and international, and often can deliver within hours to locations in and around New York. Shipping estimates can be provided but ARE NOT guaranteed. Here are the general guidelines:

a. Out of town rentals (outside immediate vicinity of New York City & Nashville): There is a two-day minimum rental on all shipped items. Shipping is added to the contract upon receipt of the freight bill.

b. International rentals: There is a 1 week (4 billable days) minimum rental. This is due to the time it takes to get gear in and out of customs. Shipping, customs and duties are added to the contract upon receipt of the bill.

4. What about cabling?

Please discuss with your rental coordinator ALL cabling needed for your order, often this is the most overlooked, yet the most important detail of a rental. Cabling is provided N/C for the gear rented, any extraneous cabling is chargeable. Any cabling returned unwrapped by a client will be charged a $5 per cable wrapping fee-NO EXCEPTIONS!.

5. What if I need tape or media for my rental?

Dreamhire carries most common tape stock (analog and digital) for sale, Quantegy, BASF, Fuji and HHB. We also carry media for all devices that we rent, i.e. Zip discs, Jaz Disc, AIT cartridges, etc. Ask your rental coordinator for stock availability.

6. What if the equipment fails to work properly?

Call immediately if the unit is not performing properly, we have 24 hour technician coverage and can often talk the client through a minor problem over the phone. If a replacement unit is needed it will be delivered at our expense.

7. What if the rental becomes lost or damaged after delivery?

If gear is damaged or lost after receipt, the client is responsible for all repairs or replacement cost of the unit in question. This is the reason Dreamhire must secure replacement costs in the event of an unforeseen circumstance.

8. What if I need to extend my rental?

Often, this isn't a problem unless the unit has already been scheduled to be rented to another. Call your rental coordinator as soon as possible.

9. What if I don't see what I need listed, such as the latest software revision?

Our very extensive rental inventory is subject to continued expansion. It is extremely likely that we may have already purchased the unit or software update that you require. Please call for this information.

10. What if you don't have what I want?

We welcome any suggestions you have regarding equipment that is currently unavailable for rental. We often will consider purchasing such equipment if we feel it will be a valid addition to our rental inventory.

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